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File upload

Use this link for file transfer:


Submitting your graphics as a print ready PDF file is preferred (MAC or PC). We will also accept files created in Adobe® Illustrator®, Photoshop®, and InDesign®.

If multiple images are selected for a product, submit one file per image.

For multiple print, double-sided, and/or double-print products, please design on all layouts within the template even if the layout graphics are the same.


  • PDF is our preferred file type. Do not submit multiple pages in one document. AI Adobe® Illustrator® files should be submitted with all placed images embedded and all transparencies flattened.

  • EPS Adobe® Illustrator® EPS should be submitted with all transparencies flattened and all images embedded. Save with “compatible gradient” option checked if graphics includes gradients. Adobe® Photoshop®  EPS images should be flattened (no layers) after removing all template lines. 
    PSD Adobe® Photoshop® PSD images should be flattened (no layers or extra channels) after removing all template lines.

  • TIF Adobe® Photoshop® TIF images should be flattened after removing all template lines and saved with no compression.

  • JPG Adobe® Photoshop® JPG files should be saved at “Highest” or “Maximum” Quality.

  • INDD Adobe® InDesign® documents should not include multiple pages. All placed graphics should be embedded.


Adobe® Illustrator® Users

  • “Open” page 2 of the PDF template in Adobe® Illustrator®

  • Do not alter the Artboard size.

  • Embed all placed images.


Adobe® Photoshop® Users

  • “Open” page 2 of the PDF template in Adobe® Photoshop® with the following settings. Page Options: Crop To: Art Box Image Size: Resolution: 600 Pixel/Inch (textile) 1000 Pixel/Inch (all other materials) Mode: CMYK 

  • • Pixel/Inch is recommended

  • Do not alter the Canvas Size.

  • Remove all template lines before submitting your graphics file. Designing on a separate layer will make removing template lines easier.


Adobe® InDesign® Users

  • “Place” page 2 of the PDF template on a page in Adobe® InDesign® that is larger than the template. (Note: Check “Show Import Options” in the “Place” window in order to choose page 2)

  • Design over top of or behind the placed template.

  • Embed all placed images.

  • DO NOT remove the template lines before submitting an INDD file or PDF file written from Adobe® InDesign®.


  • Submit all graphics files in CMYK color space mode.

  • Any graphics files submitted as RGB will be converted to CMYK. This conversion may change the colors and final appearance of the print, leading to undesired results.

  • Monitors display as RGB and should not be used as an accurate representation of color.


Design all graphics files at a ratio of 1:10.

  • All graphics files must be submitted at a ratio of 1:10 (1in = 10in). This ensures smaller file sizes and fewer issues with uploading and transfer. Print quality will not be affected using our 1:10 file size requirement.

  • All of our graphics templates are at a ratio of 1:10. Do not resize them.

  • Exception: If artwork is smaller than 16in x 16in then template and artwork should be designed at a ratio of 1:1.


A minimum Resolution of 360dpi on textile (fabric) or 800dpi on any other material (i.e. vinyl, rigid materials, etc...) is required for raster (pixel) images.

  • We recommend a resolution of 600dpi on textile and 1000dpi on any other material, especially for images with fonts and crisp curves.

  • In a graphics program, increasing the DPI (dots per inch) of an image size does not improve the resolution. Low resolution files, such as GIF and PNG, are mainly used as web graphics and will print blocky or “pixilated”.

  • A 1:10 ratio does not diminish the quality of the final graphics. If our recommended DPI settings are followed and the files are laid out at the correct size under a 1:10 ratio, your graphics will print properly. • Review your graphics at final size on your monitor before submission. Look for pixilation, over lapping graphics and effects. When viewing your graphics at full size, be sure there are no errors or objects that were not visible when being created.

  • Exception: If artwork is smaller than 16in x 16in and designed at 1:1 scale ratio, minimum resolution is 300dpi.


Use vector art when possible for logos, fonts, and line drawings.

  • Vector art uses curves, points and lines to create graphics that can be scaled without pixel count or resolution problems. Most logos are created as vector art. Programs such as Adobe® Illustrator® are used to produce these types of graphics.

  • Vector graphics with effects such as glows, drop shadows or transparencies are not recommended. Raster images are preferred when using these effects.


  • Outline all fonts. 

    • Sometimes due to licensing issues, not all fonts can be embedded in a graphics file.

    • Outline all fonts. Converting fonts to outlines will prevent font substitution problems. This is the biggest reason for graphics file rejection and can be easily avoided.


Bleed is required on all graphics files.

  • Bleed is the space on a graphic that goes beyond the cut area. The bleed is required to avoid any white area that could be shown due to slight variations in finishing. Generally, 10% bleed is required on all graphics files. Each product requires a different amount of bleed. Use the corresponding graphics templates, which include the required bleed, to avoid production delays. • Keep text, logos & important graphics inside the gray image safety line or they might get cut off.


  • Failure to keep your important graphics within the gray safety line may result in your design being cut off or visually unappealing after finishing.


  • The required Stroke Strength of fonts and objects ranges from 1mm to 2mm at a 1:1 ratio.

    • Stroke is the design term for an outline. Strokes are commonly used on fonts and shapes and applied in many different sizes (thicknesses) and colors. By adhering to our specifications, this will ensure crisp, legible fonts and all strokes in your graphics file will be visible. • For dark strokes on a light background, the minimum stroke strength of 1mm thickness at a scale of 1:1 (0.1mm at scale 1:10) is recommended.

    • For white strokes on a dark background, the minimum stroke strength of 2mm thickness at a scale of 1:1 (0.2mm at scale 1:10) is recommended.


  • We will not check for Overprint Settings.

    • Discard all overprints from vector files. If preserved, unexpected results in colors or content will occur.


  • Design with PMS (PANTONE®) Color Bridge® colors whenever possible. This will ensure colors are more accurately reproduced.

    • It is recommended that PMS colors should be picked using a PANTONE® Color Bridge® Book. The latest PANTONE® Color Bridge® book is used for color matching.

    • PMS colors must be set to 100% opacity. If any transparencies are used, the print may show unexpected results.

    • Due to the nature of digital printing, metallic and fluorescent PMS colors cannot be accurately reproduced.

    • Do not choose PMS colors as seen on a monitor as they may not be accurate representations. • Avoid using PMS colors created in Adobe® Photoshop® (spot color channels, monotones, duotones, tritones, etc.). • Disclaimer: Due to the nature of the CMYK printing process, the reproduction of defined PMS colors is not always 100% possible. In these cases, we will select the closest color we can produce to create a common visual appearance when your graphics is viewed in conjunction with your other products and branding. • Flatten all transparencies. • Failure to flatten transparencies before submission may lead to unexpected printing results.


  • Your graphics files must remain open & accessible.

    • Before sending your file, ensure that it is not password locked or encrypted.

    • Do not disable editing capabilities in your PDF files. This is to ensure that your graphics file will pass through our system without any complications.


  • We will not check for grammatical and typographical errors.

    • Spelling and typographical errors are common. Before submitting your artwork, please be sure to review it thoroughly. If selected with your order, a pre-production proof will be provided by us for your final approval. It will show EXACTLY what will be printed and any errors found after a graphic is sent to production cannot be corrected.

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